Conditions of Use

Terms and Conditions

Terms of Viva Gourmet online store owner Bernard Heid individual companies (as of February 2013 )

Only the following conditions shall apply for all deliveries and services . Of mutual interest , we strive to keep the definition of the terms and conditions as simple as possible .

§ 1 prices
All prices in this online shop are gross prices priced in Euros and include the applicable VAT , which will be shown separately .

§ 2 Conclusion of contract
The presentation of products in our online shop is not a legally binding offer, but a non - catalog dar By clicking the button "Order" to place a binding order for the goods in your cart . Confirmation of the receipt of your order along with the acceptance of the order immediately after sending through an automated e -mail. use this e -mail confirmation of the purchase contract has been concluded .

§ 3 Right
Withdrawal You may cancel your contract within 14 days without giving reasons in writing ( eg letter, fax, email) or - if the goods before the deadline - by returning the goods. The time limit begins after receipt of this instruction in text form , however not before receipt of the goods by the recipient ( in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 Abs . 1 and 2 draft Law and our obligations according to § 312e Section 1 Clause 1 BGB in conjunction with Article 246 § 3 BGB. The revocation period is sufficient to send the revocation or thing. The revocation must be sent to:

Bernhard Heid ( Viva Gourmet Single Company )

Dr. Regelsberger st. 1a

91710 Gunzenhauen

In case of an effective withdrawal, the mutually received benefits are to be returned and any benefits ( eg interest ) surrendered. Can you give us the performance received whole or in part, or only return them in an impaired condition , you must pay us compensation for the value. With the release of things this does not apply if the deterioration is exclusively due to their inspection - it - as they would have you in a retail store . In addition, you can avoid the obligation to pay compensation for a purpose by putting the goods caused by not using the goods as your property and refraining from anything that could reduce its value . Transportable items are to be returned at our risk. You have to bear the cost of returning the goods if the delivered goods ordered corresponds and if the price of the returned goods does not exceed an amount of 40 euros or if you are at a higher price the thing at the time of the revocation yet the return or a contractually have provided partial payment . Otherwise the return is free for you. Not parcel things do you pick . Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their reception.
End of cancellation policy

§ 4 Costs of returning
With the order to explain consumer agrees to bear the cost of returning the case of the exercise of the right of withdrawal if the delivered goods correspond to those ordered and the price of the returned goods does not exceed the amount of 40.00 Euro or at a higher price the thing at the time of the revocation yet not the consideration or a contractually agreed partial payment has been furnished by the consumer. Otherwise , the return for the consumer when exercising the right of withdrawal is free of charge.

§ 5 Delivery
The goods will , unless a different delivery address was communicated , delivered directly to the billing address specified by you . We reserve the right to refrain from additional deliveries of small amounts, if these are not free shipping and the shipping days unless a contrary confirmation is issued. With sold-out items, we are not obliged to deliver . We will inform you immediately and refund any compensation immediately . We further reserve the right , if a single item gift compilation sold out or not seasonally should be available to replace these items by quality and price comparable products , as far as is reasonable, taking into account your interests. Please note that delivery is currently only possible within the Federal Republic of Germany and Austria. From an order value of 60,00 EUR the shipping inside Germany is free of shipping costs . For orders less than 60,00 Euro we charge shipping costs in the amount of 4.90 Euro.Bei a delivery to Austria fall , regardless of order 20,00 EUR shipping costs. The payment options are limited in this case to advance .

§ 6 Delivery times
The delivery time is 1-3 business days . In the context of genuine Yamaha DHL Express service, we Orders received by us before 10:00 clock one business day to the next working day . For any delay in delivery , we can assume no liability . If the delivery is delayed for any reason , we will notify you of course . The delivery period shall be extended by measures in the context of labor disputes, strikes and lockouts, and in case of unforeseen circumstances that are beyond our control, eg Breakdowns, delays in the delivery of essential materials, such obstacles can be proven to the delivery of the object of considerable influence . This applies even if the circumstances have occurred at sub . The delivery period shall be extended by the duration of such measures and obstacles . The above circumstances are also not our responsibility if they occur during an already existing delay. Beginning and end of such hindrances are communicated to the purchaser in important cases as soon as possible .

§ 7 Privacy Policy
We use the data you provide for the processing of the order. Necessary for processing your personal data will be stored in our accounting and confidential. You always have a right to free information, correction, blocking and deletion of your stored data. Please let us know informally by e -mail to .

§ 8 Liability for defects , complaints
The statutory liability for defects with the following special provisions : The determined in our factory output weight of the goods shall prevail. This is found under control. During transport resulting usual weight loss are at your expense . Any additional weight differences must be made by telephone or remotely in writing within 24 hours of receipt of goods . For the vacuum shelf life of packaged goods, we adhere to each printed expiration date. If such a date is not printed , we are liable up to a month after delivery. Obvious defects in the delivered goods , including transport damage on delivery must complain in writing , no later than 2 weeks after receiving an exact description . As time is during the transmission of defects . In the said period rights are excluded after the defect liability due to obvious defects . Hidden defects must be notified upon discovery . For defective goods , we are entitled to place . In the subsequent performance fails , you can at your option charge a purchase price reduction or withdraw from the contract . In the latter case, you are required to complete return of the goods. Properties of the products are not guaranteed by us , unless a guarantee is made explicitly . Further claims are excluded by you . The above mentioned disclaimer does not apply in cases of gross negligence and for breach of health and life.

§ 9 Retention of title
Until full payment of all goods in the same order, the goods remain our property.

§ 10 Youth Protection
We expressly point out that we do not ship our products to minors. By accepting our general terms and provisions of the buyer confirms that he the 18th Years of age and is fully legal capacity . Should be any doubt , we reserve the right to proof of age to request that can be sent to us by post or e -mail.

§ 11 Place of Performance and Jurisdiction
For all disputes arising from the contractual relationship is , if you are a businessman , to bring the action before the court , which is responsible for our headquarters . We are also entitled to sue on your head . Exclusively German law under exclusion of UN purchasing law for all claims arising in connection with the business relationship disagreements and disputes.